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Transform your contact center with modern cloud solutions
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In this webinar:
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Discover how cloud-native Contact Center as a Service (CCaaS) solutions on AWS Marketplace can deliver better customer experiences and streamline operations.
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You will learn:
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- How to elevate omnichannel customer and agent experiences
- How to leverage data and analytics to better understand customers’ needs, shape offerings, and drive loyalty
- How to use automation and AI to add personalization and improve operational efficiencies—from workforce onboarding and employee retention to quality assurance and productivity
- How to achieve regulatory compliance and offer the data privacy and security that customers demand
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Srini Raghavan
Chief Product Officer, RingCentral
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As RingCentral's Chief Product Officer, Srini leads the product management and user experience design teams. A passionate technology enthusiast, Srini has been in the technology industry for more than 15 years. He brings versatile experience in Enterprise SaaS, having worked as a leader in multiple roles.
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Peter Graf
Chief Strategy Officer, Genesys
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Peter is responsible for developing, communicating, sustaining, and executing the Genesys strategy. He oversees strategy management, business development, business transformation and operations, information technology, sustainability, and executive and employee communications. Prior to joining Genesys in 2017, Peter held a variety of executive leadership positions in strategy, development, and marketing throughout his more than 25 years in the global enterprise software industry, most notably as an Executive Vice President at multinational software corporation SAP. Peter earned a doctorate in artificial intelligence from Saarland University and a master’s degree in computer science and economics from Technical University of Kaiserslautern in Germany.
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Jaime Meritt
Chief Product Officer, Verint Systems
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Jaime joined Verint in 2015 and is a key player in defining the company’s product and technology strategy, as well as a driving force for cloud and AI initiatives.
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Sharjeel Noor
Worldwide ISV Alliances & AWS Marketplace GTM Leader–Customer Engagement, AWS Marketplace
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Sharjeel is the General Manager with global responsibility for the Customer Experience Engagement business encompassing AWS Marketplace and independent software vendor (ISV) partnerships.
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About AWS Marketplace:
AWS Marketplace is a digital software catalog that makes it easy to find, try, buy, deploy, and manage software that runs on AWS. AWS Marketplace has a broad and deep selection of data and analytics solutions offered by hundreds of independent software vendors. These products can be integrated with AWS Services and other existing technologies, enabling you to build a comprehensive and modern data-driven approach across your AWS and on-premises environments. Visit aws.amazon.com/marketplace to learn more.
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