Customer experience (CX) teams face unique challenges in adopting AI: Many are concerned they’ll expose sensitive customer information or worry that AI will replace their job. However, the potential for AI to improve productivity, save time, and deliver better customer outcomes has never been greater.

Only 7% of CX workers consider themselves AI fluent. While this group of power users is small, they are seeing outsize results:

• Power users save 11-plus hours each week with AI.
• 95% say AI improves their relationships with customers.
• 95% say it improves their communication, productivity, and work satisfaction.

So how do you scale their success?

Our fourth annual report, The Productivity Shift, reveals how CX leaders can adopt AI to empower their teams to deliver faster, more meaningful customer experiences.