Hi ,

With the rise of ChatGPT and many other AI platforms, your customers are expecting more effective support than ever before – that means both your chat and voice support must be ready!

That’s why Reuters Events is inviting you to attend their upcoming live webinar, ‘Exceeding New Expectations with Chat vs. Voice: Use Both Effectively to Engage Customers’, featuring insights from senior executives at Expedia, WNS and Hyatt Hotels!

Register now to join live or pre-order the recording!

Taking place Wednesday July 12 (11am Eastern/4pm BST) this webinar will bring together an expert panel of leading CS & CX executives in the Travel & Hospitality sector. Join these industry-shaping leaders as they share first-hand case studies on the use of chat and voice channels to deliver the ultimate guest experience:

• Jessica White, SVP Global Property & Guest Services, Hyatt Hotels
• Rajesh Naidu, SVP, Chief Architect and Head of Data Platform & Data Management, Expedia Group
• Jitender Mohan, Business Unit Head – Travel & Hospitality, WNS
• Josh Wheeler, Strategic Director, Reuters Events

You'll learn best practice on utilizing both voice and chat channels to deliver maximum impact on guest satisfaction, operational efficiency and revenue generation.

Listen in live or pre-order the recordings direct to your inbox!

We look forward to you joining the session!

Many thanks,

MEDIA PARTNER and the Reuters Events team