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When working in customer experience, you can often find yourself managing a difficult trade-off: offer instant resolution to drive customer loyalty or implement rigid hurdles to stop the rising tide of refund and return abuse. As AI scales customer service capabilities, it inadvertently scales the opportunity for exploitation. The missing variable in this equation is identity.
Join leading experts at Riskified, along with Maria Vargas, Senior Vice President of Member Services at Rue Gilt Groupe for an exciting webinar, The Risk-Aware CX Revolution: Fast-track trusted customers while preventing policy abuse. This discussion will explore how RGG is transforming their customer experience by moving beyond traditional CX AI to Risk-Aware identity intelligence.
This session will dive into how this approach:
- Extends protection into CX workflows
- Empowers frontline teams with better decision-making
- Balances protection with seamless customer experiences
Join the webinar on Thursday April 23rd to learn more.
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