This is an ENTBusinessNews Publication

The key to customer acquisition doesn't lie in advanced tech or analytics. On the contrary, it's one of the oldest tools businesses have: the phone. 
In fact, over the last five years, lead opportunities over the phone have increased by nearly 10%. That’s according to Ruby's 2023 call trends report
This report is a detailed analysis of 62 million phone calls, with insights into changing caller expectations, sentiment, behaviors, and more. You'll learn: 

  • How to convert callers into customers 
  • What's behind an increase in challenging calls 
  • The fall—and rise—of robocalls 
  • How the workweek and busy seasons are changing 
  • And more

Discover why the phone is the most important channel for winning and retaining business—and how you can leverage your business line to do more of both.

Access the report
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