The key to customer acquisition doesn't lie in advanced tech or analytics. On the contrary, it's one of the oldest tools businesses have: the phone.
In fact, over the last five years, lead opportunities over the phone have increased by nearly 10%. That’s according to Ruby's 2023 call trends report.
This report is a detailed analysis of 62 million phone calls, with insights into changing caller expectations, sentiment, behaviors, and more. You'll learn:
Discover why the phone is the most important channel for winning and retaining business—and how you can leverage your business line to do more of both.