Phone calls are bringing in more customers than ever for growing businesses. But along with opportunity come challenges. 

In fact, in some industries, the rate of frustrated callers has nearly doubled in the last five years. And time-wasting robocalls have increased by 13% in the last year alone. 

That's according to Ruby's 2023 call trends report. 
 
This report is a detailed analysis of 62 million phone calls, with insights into changing caller expectations, sentiment, behaviors, and more. You'll learn: 

• Why more and more opportunities come in through phone calls 
• What's behind an increase in challenging conversations
• How the workweek and busy seasons are changing 
• And more

Discover why the phone is the most important channel for winning and retaining business—and how you can leverage your business line to do more of both.