Curious about what 62 million calls mean for the health of today's small businesses?
In a nutshell: they mean more opportunities, more robocalls, and more frustrated callers. That's according to Ruby's 2023 call trends report.
This report is a detailed analysis of calls Ruby handled for businesses across the US since 2018, with insights into changing caller expectations, sentiment, behaviors, and more. You'll learn:
Why more and more opportunities come in through phone calls
What's behind an increase in challenging conversations
