Twilio Segment has just launched a new report, The State of Personalization 2023. This yearly look unpacks how attitudes, experiences, and expectations with personalization have evolved over the past 12 months.
To help you stay ahead of the competition, we surveyed over 3,500 businesses and consumers worldwide, unveiling critical trends for 2023, including:
- The evolution of customer experience through AI-powered personalization
- Navigating consumer privacy and its effects on personalization tactics
- The ins and outs of first-party data collection and customer data platforms (CDPs)
Master privacy compliance and deliver captivating, personalized experiences to your audience with insights from our comprehensive report.