Every subscription company tries to reduce customer churn, but only a few companies have broken through the invisible barrier to reduce churn rates so effectively that their financial performance is transformed from good to great. These results have been aided by new technology that reduces the single largest source of churn – Involuntary Churn.
Industry research and real-world results confirm that the opportunity exists to achieve industry-best financial results by reducing involuntary churn. Extending customer retention delivers the most profitable revenue for subscription companies, because it is created without the margin costs required by new customer acquisition.
Download report to learn these critical insights:
- The relationship between Involuntary Churn reduction and financial performance uncovered by the 2023 Subscription Industry benchmark Study
- The path to advancing financial performance and customer LTV from good to great
- Involuntary Churn technology maturity curve